Shipping & Import Fees / Taxes

We understand... you can't wait to get your hands on your Longpiece.

We are based in Brisbane, Australia and offer free standard shipping across the country.

In addition, we're always happy to ship to our tall and long-torsoed international customers!

We currently ship to 40 countries worldwide using DHL ExpressAndorra, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Indonesia, Ireland, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mexico, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Serbia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, United States. 

We are currently unable to ship to the United Kingdom at this time, we aim to add this destination over the next few months. 

We are a small business located all the way in Australia, which means high shipping costs for us - we are always striving to add more destinations which can take some time. If you want to get your hands on a Longpiece but we don't currently ship to your country, get in touch at hello@longpiece.com - we will try to find a solution. 

All orders are shipped from the Longpiece Warehouse in Brisbane, Australia. Click here to read our Shipping Policy.

- FREE Standard Delivery Australia-wide

- New Zealand Standard Shipping: flat rate of AUD$20

- Express International Shipping: flat rate of AUD$40

*Note that international orders may be subject to import taxes, customs and duties - this varies on destination country. We do not have any responsibility or control over these charges, they are to be paid by the recipient.

All orders are shipped from the Longpiece Warehouse in Brisbane, Australia. Click here to read our Shipping Policy.

FREE STANDARD SHIPPING AUSTRALIA-WIDE

We use Australia Post for all domestic orders. Your Longpiece should arrive in 2-5 business days from dispatch, not including weekends or holidays. You will receive a tracking number by email.

FLAT RATE STANDARD SHIPPING TO NEW ZEALAND

We offer express shipping using Australia Post. Your Longpiece should arrive in 5-10 business days from dispatch, not including weekends or holidays. You will receive a tracking number by email. 

INTERNATIONAL SHIPPING

We use DHL Express for all international orders.

You should receive your Longpiece between 3 to 7 business days from date of dispatch if you are located in a metropolitan area, deliveries to rural areas may take longer. DHL does not deliver to PO Boxes so you will need to provide us with a street address.

** International orders may be subject to import taxes, customs duties, and fees. These will be charged once the parcel reaches its destination country and must be paid by the recipient/customer. We do not have any control over these charges and we will not be responsible for these costs. As such, you may wish to contact your local customs office for more information before placing an order. **

Once your order has been dispatched, we will send you an email confirmation with tracking information. 

If you do not receive this email or require any further information about your delivery please contact us at hello@longpiece.com

** International orders may be subject to import taxes, customs duties, and fees. These will be charged once the parcel reaches its destination country and must be paid by the recipient/customer. We do not have any control over these charges and we will not, under any circumstances, be responsible for these costs. As such, you may wish to contact your local customs office for more information before placing an order. **

If you refuse to pay these charges, choose to refuse delivery or if your parcel is returned to sender, we will not refund you the original shipping costs. In addition, we will deduct the costs of shipping the package back to us from your refund amount. 

European Union Customers - Note that, as of July 1st 2021, the EU has removed the 22 Euro de minimis limit, which means that all orders sent from outside of the EU will be subject to VAT upon arrival. 

Returns and exchanges

We want you to be completely happy with your Longpiece. If you are not, please read our returns policy and conditions carefully to ensure that you are eligible to return or exchange your purchase.

* SALE PURCHASES *
All items purchased on sale are considered FINAL SALE - we will not accept any returns or exchanges, unless the product is faulty.

* SALE PURCHASES *
All items purchased on sale are considered FINAL SALE - we will not accept any returns or exchanges, unless the product is faulty.

FULL PRICE PURCHASES [not currently applicable]

We accept returns if the products are returned in the original condition with tags and liners attached. Please note all return requests must be made within 14 days of tracked delivery date.

If you love your new Longpiece but simply need a bigger size we can organize an exchange (depending on availability). If that's the case please mention it when contacting us as we may be able to hold the item for exchange while we wait for your item to be returned.

Please be careful when trying on your Longpiece so that you do not damage or mark it in any way including make up, tan and perfume.

*We reserve the right to refuse a return or an exchange if the item does not meet any of the above conditions.

Note: All shipping costs associated with the return or exchange of an order are to be paid by the customer.
We suggest that you opt for a carrier that offers tracking as we are not responsible for lost or damaged packages.
Original shipping and handling changes are non-refundable.

If you have met the return requirements mentioned above and would like to request a return, please email our team : hello@longpiece.com with your name and order number. 

Note: 
All shipping costs associated with the return or exchange of an order are to be paid by the customer. 
We suggest that you opt for a carrier that offers tracking as we are not responsible for lost or damaged packages.

Once we receive your return and it has been processed and assessed by our team, we will refund your order (less the original shipping costs) and notify you via email.

All refunds will be processed via the original method of payment and at the current exchange rate on the date and time it is made.  

We inspect all Longpieces before sending them to their new owners. However, we are human - if you think that there is a genuine manufacturing fault with the product received please take photos of the issue and email us at hello@longpiece.com

We process all orders as received and dispatch them the next day: once you have checked out we are generally unable to cancel or change an order. You can try and email us right away and we will do our best if the item hasn't shipped.

You can proceed to requesting a return once you have received your swimsuit, however we will not be responsible for the reimbursement of any shipping costs for change of mind purchases.

LONGPIECE

Everything you've always wanted to know about Longpiece.

- Rinse your Longpiece in fresh water after use.
- Gentle hand wash separately in cool water using a mild detergent.
- Do not wring, soak or bleach.
- Do not tumble dry, do not iron, do not dry clean.
- Dry in the shade and avoid rough surfaces.
- Fake tan, oils & sunscreen may mark, colours may fade over time.

You're very observant! It's short for "Long-Small"- we wanted to make it clear to you that these suits were designed specifically for long/tall people. It's as simple as that :)

Made in Australia
It was very important for us to have our swimsuits manufactured locally - we are proud to say that we work closely with an amazing and talented Australian manufacturer and we believe that this is reflected in the quality of our garments.

Eco-Friendly Fabric
We use a soft and durable Italian fabric, Carvico Vita Xtra Life LYCRA® made of Econyl®, a 100% regenerated nylon from post-consumer materials and discarded fishing nets.

78% Recycled Nylon, 22% XTRA LIFE LYCRA®
UPF 50+ sun protection 
Great chlorine resistance
Maximum durability and shape retention

If this is your first Longpiece you will likely be pleasantly surprised by the quality of the fabric and how it holds its shape. 
We use the same fabric for our lining to offer you the perfect mix of comfort and compression.

We manufactured our Longpieces in the goal of filling the gap that we saw in the women's swimwear industry for stylish, sexy one piece suits made specifically for tall women or women with long torsos.

We want to make up for all your previous unsuccessful trips to the mall and all the time that you spent trying on hundreds of one piece swimsuits to find one that is long enough and that doesn't look like it belongs to your grandma.

* Which is why we want to hear what YOU want. Bright colours? Prints? Ruffles? Send our team a message or DM us on Instagram. *

Can't find what you're looking for?

Have any other question that we haven't covered on this page? We'd love to hear from you - email us at hello@longpiece.com